One comment on ““Cuss”tomer Service In America: It Can Be Fixed!

  1. I think this is an excellent article. Customer service has been lost in this country. 800 number’s answered in India or the Philippines, or the scenario you described above with the website company. If I’m paying for something from a company, I expect to be treated professionally and in a reasonable amount of time. I’m not impressed by someone telling me, “we’ll get to your issue as soon as we can, but we’re very busy”. I wonder if they would have time if we said, “I’ll pay your invoice when I get a chance, but I’m too busy to write a check right now”? I will recognize great customer service and often write a letter to the owner or CEO if an employee goes above and beyond. If it’s poor customer service, I’ll make it my life’s mission to have it corrected and in today’s world, there’s no better way to get a company’s attention – than the power of social media. Which makes me wonder… why not provide great customer service in the beginning and alleviate the potential of spending even more time on poor customer service damage control?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s